Safety & Trust

At Ganyu, safety and trust are our top priorities. We've implemented multiple measures to ensure a secure experience for both clients and service providers.

Our Safety Measures

Provider Verification

All service providers on Ganyu undergo a verification process:

  • Identity verification with valid government-issued ID
  • Contact information verification (phone and email)
  • Skills and experience assessment
  • Background checks where applicable
  • Review of qualifications and certifications

Rating & Review System

Our community-driven rating system helps maintain quality:

  • Clients can rate providers after each service
  • Detailed reviews provide insights into provider performance
  • Low-rated providers are reviewed and may be suspended
  • Both parties can rate each other, promoting mutual respect

Secure Payments

Your financial transactions are protected:

  • All payments processed through secure, encrypted channels
  • Payment held until service is completed satisfactorily
  • Clear refund policy for cancelled or disputed services
  • No need to exchange cash in person
  • Complete transaction history available in your account

In-App Communication

Keep your conversations safe and documented:

  • Built-in messaging system for all booking communications
  • No need to share personal contact details until necessary
  • Message history retained for dispute resolution
  • Report inappropriate messages directly through the app

Safety Guidelines for Clients

Before Booking:

  • Check provider ratings and reviews
  • Review provider profile and experience
  • Verify services offered match your needs
  • Confirm pricing and any additional fees

During Service:

  • Ensure someone else is present or knows about the booking
  • Keep valuables secure
  • Communicate clearly about expectations
  • Report any concerning behavior immediately

After Service:

  • Leave honest feedback to help the community
  • Report any issues promptly
  • Request refund if service was unsatisfactory

Safety Guidelines for Providers

Before Accepting Bookings:

  • Review client ratings and previous bookings
  • Ensure booking details are clear
  • Confirm location and access requirements
  • Communicate any special tools or materials needed

During Service:

  • Arrive on time and professional
  • Respect client property and privacy
  • Keep communication professional
  • If you feel unsafe, leave and report immediately

Professional Conduct:

  • Maintain professional boundaries
  • Honor agreed-upon pricing
  • Complete work as described
  • Address client concerns promptly

Reporting & Support

If you experience any safety concerns or inappropriate behavior, please report it immediately:

Emergency Situations

If you're in immediate danger, contact local emergency services first (997 or 998).

Non-Emergency Issues

Use the "Report" button on any booking or profile page to alert our support team.

What to Report:

  • Suspicious or fraudulent behavior
  • Harassment or inappropriate communication
  • Safety concerns during service delivery
  • Violation of community guidelines
  • Payment disputes
  • Identity verification concerns

Our support team investigates all reports within 24 hours and takes appropriate action.

Account Security

Protect your account with these best practices:

  • Strong Passwords: Use unique, complex passwords
  • Never Share Login Details: Ganyu staff will never ask for your password
  • Beware of Phishing: Always verify emails are from @aganyu.xyz
  • Log Out on Shared Devices: Always log out when using public computers
  • Monitor Your Account: Regularly check your booking and payment history
  • Report Suspicious Activity: Contact us if you notice unauthorized access

Privacy Protection

We respect your privacy and protect your personal information. Learn more about how we collect, use, and protect your data in our Privacy Policy.

Community Standards

To maintain a safe and respectful community, we expect all users to:

  • Treat others with respect and professionalism
  • Provide accurate information in profiles and listings
  • Honor commitments and agreements
  • Communicate clearly and honestly
  • Respect privacy and confidentiality
  • Report violations of community standards

Violations may result in warnings, suspension, or permanent removal from the platform.

Questions or Concerns?

Your safety is our priority. If you have questions about our safety measures or need to report a concern, please contact us:

Together, we can build a safer, more trusted community for everyone.