Help Center

Find answers to common questions about using Ganyu. Can't find what you're looking for? Contact our support team.

For Clients

How do I book a service?
  1. Browse services by category or search for specific providers
  2. Select a provider and check their availability
  3. Choose your preferred date, time, and location
  4. Review pricing and any applicable discounts
  5. Complete the booking and make payment
  6. You'll receive a confirmation with booking details
What payment methods are accepted?
We accept payments via:
  • Mobile Money (Airtel Money, TNM Mpamba)
  • Credit/Debit Cards
  • Bank transfers
All payments are secure and encrypted.
Can I cancel or reschedule a booking?
Yes, you can cancel or request a reschedule:
  • Go to "My Bookings" and select the booking
  • Choose "Cancel Booking" or "Request Reschedule"
  • Cancellation policies vary by provider and timing
  • Cancellations more than 24 hours in advance typically qualify for full refunds
How do I rate a provider?
After your service is completed:
  1. Go to your booking details
  2. You'll see an option to leave a rating and review
  3. Rate the provider on a 5-star scale
  4. Optionally, write a detailed review of your experience
Your feedback helps other clients make informed decisions.
What if I have an issue with a service?
If you experience any issues:
  1. Try to resolve directly with the provider first
  2. If unresolved, report the issue through your booking page
  3. Our support team will investigate and mediate
  4. Refunds or credits may be issued for valid complaints

For Service Providers

How do I become a provider on Ganyu?
  1. Click "Become a Provider" in the navigation menu
  2. Fill out the registration form with your details
  3. Provide information about your services and pricing
  4. Submit required verification documents
  5. Wait for approval (usually within 24-48 hours)
  6. Once approved, start receiving bookings!
How do I set my availability?
  1. Go to your Provider Dashboard
  2. Click on "Availability" or "Schedule"
  3. Set your working hours for each day
  4. Block out specific dates when you're unavailable
  5. Save your changes
You can update your availability anytime.
How and when do I get paid?
  • Payments are held securely until after service completion
  • Once a booking is marked as completed, funds become available
  • You can request a payout from your Provider Dashboard
  • Minimum payout amount: MWK 1,000
  • Payouts are processed within 1-3 business days
  • Platform fee: 15% per transaction
How do I manage bookings?
From your Provider Dashboard, you can:
  • View all pending, confirmed, and completed bookings
  • Accept or decline booking requests
  • Mark bookings as in-progress or completed
  • Communicate with clients through messaging
  • View earnings and transaction history
What are the service categories available?
Ganyu supports multiple service categories including:
  • Cleaning Services
  • Plumbing & Electrical
  • Gardening & Landscaping
  • Tutoring & Education
  • IT & Tech Support
  • Beauty & Wellness
  • Home Repairs & Maintenance
  • And many more!

Account & Security

How do I reset my password?
  1. Go to the login page
  2. Click "Forgot Password?"
  3. Enter your email address
  4. Check your email for a password reset link
  5. Follow the link and create a new password
Is my personal information safe?
Yes! We take security seriously:
  • All data is encrypted in transit and at rest
  • We comply with data protection regulations
  • Payment information is handled by secure payment processors
  • We never share your data without consent
Read our Privacy Policy for more details.
How do I update my profile?
  1. Log in to your account
  2. Click on your profile/account settings
  3. Update your information (name, email, phone, etc.)
  4. Save your changes

Still Need Help?

If you can't find the answer to your question, please don't hesitate to reach out: