Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use Ganyu, you may provide us with:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, bio, service descriptions, pricing
• Payment Information: Payment method details (processed securely by our payment partner)
• Location Data: Service location addresses, provider service areas
• Communications: Messages, reviews, ratings, support inquiries
• Verification Documents: ID cards, certifications, qualifications

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, features used, time spent on platform
• Log Data: IP address, access times, error logs
• Cookies: Session data, preferences, authentication tokens

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations)
• Identity verification services
• Social media platforms (if you connect your account)

2. How We Use Your Information

We use your information to:

2.1 Provide Our Services

• Create and manage your account
• Facilitate bookings and transactions
• Process payments and payouts
• Enable communication between users
• Display your profile to relevant users

2.2 Improve Our Platform

• Analyze usage patterns and trends
• Develop new features and services
• Fix bugs and technical issues
• Optimize performance and user experience

2.3 Safety and Security

• Verify user identities
• Prevent fraud and abuse
• Investigate suspicious activity
• Enforce our Terms of Service
• Resolve disputes

2.4 Communication

• Send booking confirmations and updates
• Notify you of messages and reviews
• Provide customer support
• Send promotional offers (with your consent)
• Share platform updates and policy changes

2.5 Legal Compliance

• Comply with legal obligations
• Respond to legal requests
• Protect our rights and property
• Enforce agreements

3. How We Share Your Information

3.1 With Other Users

When you use Ganyu:

• Clients see provider profiles including name, photo, services, ratings, and reviews
• Providers see client names, booking details, and location information
• Both parties can communicate through our messaging system

3.2 With Service Providers

We share information with third-party service providers who help us:

• Payment Processing: payment gateway (for secure transactions)
• Cloud Hosting: For data storage and platform operation
• Email Services: For sending notifications and communications
• Analytics: To understand platform usage (anonymized data)

3.3 For Legal Reasons

We may disclose information when required to:

• Comply with legal obligations or court orders
• Respond to government requests
• Protect rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

3.4 Business Transfers

If Ganyu is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

3.5 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Security

We implement security measures to protect your information:

• Encryption: Data encrypted in transit (HTTPS) and at rest
• Access Controls: Limited employee access to personal data
• Secure Payments: Payment data handled by PCI-compliant processors
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: Continuous monitoring for suspicious activity

However, no system is 100% secure. You are responsible for keeping your password confidential and logging out of shared devices.

5. Data Retention

We retain your information:

• Active Accounts: As long as your account is active
• Transaction Records: For 7 years (for legal and tax purposes)
• Deleted Accounts: We delete most data within 90 days of account closure
• Legal Requirements: Some data retained longer if required by law

Anonymized data may be retained indefinitely for analytics and research.

6. Your Privacy Rights

You have the right to:

6.1 Access and Update

• View your personal information
• Update your profile and account details
• Correct inaccurate information

6.2 Data Portability

• Request a copy of your data in a structured format
• Transfer your data to another service (where applicable)

6.3 Deletion

• Request deletion of your account and data
• Note: Some data may be retained for legal compliance

6.4 Marketing Communications

• Opt out of promotional emails (transactional emails will continue)
• Manage notification preferences in your account settings

6.5 Object to Processing

• Object to certain uses of your data
• Note: This may limit platform functionality

To exercise these rights, contact us at support@aganyu.xyz or through your account settings.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage
• Provide personalized experiences

Types of cookies we use:

• Essential Cookies: Required for platform operation
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand usage patterns

You can control cookies through your browser settings, but some platform features may not work properly without them.

8. Children's Privacy

Ganyu is not intended for users under 18 years old. We do not knowingly collect information from children. If we learn that we have collected data from a child, we will delete it promptly.

9. International Data Transfers

Your information is primarily stored and processed in Malawi. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• Email notification
• Platform announcement
• Updated "Last Modified" date at the top of this page

Continued use of Ganyu after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns, contact us at:

• Email: support@aganyu.xyz
• Help Center: Visit Help Center
• Mailing Address: Ganyu Privacy Team, Lilongwe, Malawi